Customer Service & Guarantees

At boulevard kids, we’re committed to making your shopping experience easy, safe, and enjoyable. From our friendly support team to our clear guarantees, we strive to give parents peace of mind every step of the way.

Our 100% Satisfaction Guarantee

We stand by the quality of our products. If you’re not completely satisfied, we’ll refund 100% of your purchase price—no questions asked.

Returns & Exchanges

• Return any product within 30 days of receipt for a refund or exchange (proof of purchase required).

• Please inspect items upon delivery and notify us of any damage. Postage is refunded only for faulty goods.

• Note: Personalized or engraved items are excluded from standard return terms.

How to Return:

1. Complete the Return Form included with your order.

2. Indicate reason for return and desired action (refund or exchange).

3. Include the form with your merchandise and note your invoice number.

Payments & Security

• We accept credit and debit cards via our secure Shopify store.

• SSL encryption ensures your payment information is safe.

• Prices are in NZD (exclusive of GST); your credit card statement will show the total cost including shipping.

Shipping & Delivery

• Non-furniture items: 3–7 working days

• Furniture items: up to 16 weeks during pre-sale

• We ship within New Zealand only unless otherwise arranged.

• Backorders and delays: we’ll contact you directly with updates.

Privacy & Data Security

• We never sell or distribute your personal information.

• Mailing list: optional, with updates every two weeks on products, promotions, and news.

• You may unsubscribe or update your details at any time.

Disclaimer & Terms

• Product descriptions and images are accurate; slight variations may occur.

• We may adjust stock availability and pricing as needed.

• Orders are governed by New Zealand Law, and disputes fall under NZ Courts.