Frequently Asked Questions

 

What forms of payment are accepted for online purchases?

 

We accept Visa and Mastercard.

 

Can I order by telephone?

 

You can always place an order by telephone 7 days a week, 9:00am-7:00pm by calling +649 4837183.  Orders may also be placed by fax at

+649 4837183.

 

How will I know that you've received my order?

 

We'll send you a confirmation of your order, to the email address provided.  This will include order number and total amount we'll charge.  We'll send a subsquent email(s) when your products ship.

 

Do I need a login?

 

Once you're registered, we only require a user name and password to log into the site.  Registering on the site allows us to store your personal information to save time with future purchases.

 

How do I change my mailing or email address?

 

Please visit the My Account section of our website to update your personal information.  Or call us +6421 949747, 7 days a week, 9:00am-7:00pm.

 

Will you share my email address with others?

 

No, we respect your privacy.

 

How do I know if my items are available or if they're back ordered?

 

We make very effort on product detail pages to display the most current and accurate inventory information.  In the event that an available date changes, you will be notified of items on "back order" via email.

 

What is the boulevard kids return policy?

 

At boulevard kids, we take great pride in the quality and craftsmanship of our products.  Attention to detail, materials, safety and construction is our priority.  We carefully inspect your order prior to shipment; upon receipt, please inspect your purcahse and notify us of any damage.  We will arrange for a prompt replacement.  If for any reason, you are dissatisfied with your purchase, you may return for a refund of the merchandise value.  We cannot accept returns on personlised items, final - sale items or on items damaged through wear and tear.

 

Can orders be shipped to foreign countries?

 

Call Customer Service +6421 949747, 7 days a week, 9:00am-7:00pm to arrange a shipping quotation to any country, freight charges will added to your order total.

 

Can I arrange to pick up furniture?

 

Yes, collection of furniture is available from our East Tamaki Warehouse.

 

How is furniture delivered?

 

Furniture will be delivered by Mainstream National Freight.  With any furniture purchase from boulevard kids, out Customer Service representatives can reliably track your order en route.

 

How do I ship to an address other than my billing address?

 

Shipping to another address that is different to your billing address is easy.  As you go through the checkout process, simply enter the shipping address as different to your billing address.